Support Centre
We're here to help you with any questions about compliance, certification, or using our platform.
- Quick Response TimesWe aim to respond to all inquiries within 24 hours
- Expert Support TeamCompliance specialists to guide you through any issues
- Comprehensive ResourcesSelf-service knowledge base and video tutorials
Ways to Get Support
Choose the support channel that works best for you and your team.
Email Support
Send us your questions via email and receive a detailed response from our compliance specialists.
Live Chat
Connect with our support team instantly for real-time assistance with your compliance questions.
Phone Support
Speak directly with our compliance experts for immediate assistance with complex issues.
Knowledge Base
Browse our comprehensive library of guides and tutorials to solve common issues.
Platform User Guides
Learn how to navigate and use all features of the Agent Standards platform effectively.
- Getting started with your account
- Managing team members and permissions
- Tracking certification progress
Course Navigation
Guides to help you and your team navigate and complete compliance training modules.
- Resuming an interrupted course
- Completing course assessments
- Downloading certificates
Billing & Subscriptions
Find answers to common questions about invoices, payments, and subscription management.
- Updating payment methods
- Changing subscription plans
- Understanding your invoice
Technical Troubleshooting
Solutions for common technical issues with the platform, courses, and certification process.
- Browser compatibility issues
- Course content not loading
- Account access problems
Contact Our Support Team
Can't find what you're looking for? Send us a message and we'll get back to you.
Need Immediate Assistance?
Our support team is available via live chat during business hours for urgent matters. We're here to help!