Introduction

Welcome to Agent Standards ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Sign up for our newsletter
• Complete forms on our website
• Contact us via email or our contact form
• Participate in surveys or promotions
• Make a purchase

This information may include:

• Name
• Email address
• Phone number
• Address
• Payment information
• Professional information (job title, company name)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages you view
• Time spent on pages
• Links clicked
• Other browsing actions

We collect this information using cookies, web beacons, and similar technologies. Please see our Cookie Policy section for more information.

Information from Third Parties

We may receive information about you from third parties, such as business partners, payment processors, and social media platforms (if you interact with us through your social media account).

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services: Including processing transactions, managing your account, and providing customer support.
• To improve our website and services: We analyze user behavior to enhance our website's functionality and user experience.
• To communicate with you: Including sending service-related notices, responding to your inquiries, and providing information about products, services, or events that may interest you.
• To comply with legal obligations: Including responding to court orders, legal process, or government requests.
• For marketing purposes: If you have opted in, we may send you marketing communications about our services, promotions, or events.
• For training and compliance tracking: To track completion of compliance training courses and provide certifications.
• To manage organization memberships: Including processing invitations and managing organization roles.

Disclosure of Your Information

We may share your information with:

• Service providers: Third parties that help us operate our business and provide services (e.g., payment processors, hosting providers, email service providers).
• Business partners: When necessary to provide services you have requested.
• Legal authorities: When required by law, court order, or governmental regulation.
• In connection with business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell, rent, or lease your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to your personal information that we hold.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information.
• Data portability: You can request a copy of your information in a structured, machine-readable format.
• Objection: You can object to our processing of your information in certain circumstances.
• Marketing communications: You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise these rights, please contact us using the information provided at the end of this policy.

Cookie Policy

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of our website. Cookies are small pieces of data stored on your device that help us provide you with a better browsing experience.

Types of Cookies We Use

• Essential cookies: Necessary for the operation of our website.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality cookies: Enable us to personalize content for you and remember your preferences.
• Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. You can also configure your browser to decline cookies or alert you when a website is attempting to place a cookie on your computer.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

Third-Party Links

Our website may contain links to third-party websites and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these websites before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Legal Compliance

GDPR Compliance

For users in the European Union (EU), we comply with the General Data Protection Regulation (GDPR). This means:

• We process your personal data lawfully, fairly, and transparently.
• We collect data for specified, explicit, and legitimate purposes.
• We limit data collection to what is necessary.
• We keep data accurate and up to date.
• We limit storage of personal data.
• We ensure appropriate security of personal data.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.